Wrong item, what do I do? Send us an E-Mail with the corresponding order number and attach a photo of the wrong item, please.
How much are the shipping costs? The delivery is free and we currently do not charge any additional shipping costs for any country.
How long is the delivery time? We offer a cost-free and worldwide delivery via priority mail. Orders will shipped out after receipt of payment and the...
Do you deliver to PO boxes? We generally do not recommend to use a PO box and cannot confirm that it is possible, as we ship our items...
How do I know my order has been shipped? Once we have received a payment, the order will be prepared for delivery. We will automatically inform you via E-Mail, once...
How do I return my order? Generally we do not offer any return services, as each card is tailor made and cannot be resold to anyone...
What is your logistic partner? We are shipping out all our items via German Post (DHL). They usually come in a neutral white envelope with no “fake-id” branding. German Post will hand...
